Regulatory Compliance Guide
Motor Vehicle Aggregator Guidelines 2025 — What Transporters & Drivers Must Know
The Motor Vehicle Aggregator Guidelines 2025 (updated from the 2020 framework) govern digital freight and passenger aggregators in India, including platforms like GoMyTruck. This guide explains the key requirements for drivers, fleet owners and shippers using digital freight platforms.
Key fact: GoMyTruck operates as a Motor Vehicle Aggregator (not a GTA) under the Motor Vehicles Aggregator Guidelines. GoMyTruck charges a 5% platform commission with zero surge pricing and provides a GST-compliant digital invoice for every transaction.
What is a Motor Vehicle Aggregator?
Under the Motor Vehicles Act, 1988 (as amended by the Motor Vehicles Amendment Act, 2019), a Motor Vehicle Aggregator is a digital intermediary or marketplace that can be used by a passenger or goods customer to connect with a driver of a motor vehicle. This includes apps and web platforms that connect shippers with trucks — like GoMyTruck.
Aggregator Licensing Requirements
Under the 2020/2025 Guidelines, aggregators must: (a) Obtain a State-level Aggregator License from the State Transport Department, (b) Maintain minimum technology standards including GPS tracking, digital trip records and driver verification, (c) Comply with data protection and privacy standards for customer data, (d) Have a grievance redressal mechanism.
Driver Requirements Under the Guidelines
Drivers operating on an aggregator platform must: (a) Hold a valid Commercial Driving License (CDL) with LMV-T, HMV or appropriate endorsement, (b) Complete a background verification (police clearance), (c) Have a valid vehicle fitness certificate, (d) Not drive more than the permitted hours in a 24-hour cycle (road fatigue regulations apply).
Surge Pricing Rules
Under the 2020 Aggregator Guidelines, surge pricing is allowed but must be capped and disclosed to the consumer BEFORE the ride/trip is confirmed. GoMyTruck does not use surge pricing — freight estimates are transparent and fixed based on route parameters. This is one of GoMyTruck's key compliance advantages.
Cancellation Policy Requirements
Aggregators must have a published cancellation policy. Cancellation fees must be reasonable, disclosed upfront and not excessive. GoMyTruck's cancellation policy is published on the platform and is available on the Cancellation & Refund Policy page.
Grievance Redressal
Aggregators must designate a Grievance Officer and publish contact details. Complaints must be acknowledged within 24 hours and resolved within 30 days. GoMyTruck's support team is available via in-app support, phone (9331488999) and email.
Aggregator Guidelines vary by state. The 2020 Model Guidelines issued by the Ministry of Road Transport & Highways serve as the base framework, but individual states may issue modified versions. Verify the applicable guidelines in your state with a transport law specialist.